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Kaseya agent does not install install#
For example, you may have an agent install for Macs and another for Windows) (Note: You want to do this as you want to be able to easily identify if different installation packages are meant for different machine types. In my example the Customer 1 Agent Install was named “Customer 1 – All Endpoints”, therefore I am going to rename the uploaded file from KcsSetup.exe to Customer1-AllEndpoints.exe. Once the file is uploaded, we recommend renaming the file to also match your customer name.In my example, I downloaded the agent install for Customer 1, so I am going to move that file (KcsSetup.exe) within the Customer 1 folder I created in OneDrive. Once that installation is downloaded to your computer, please MOVE the downloaded file into the corresponding customer.Return to your VSA and download the first Agent installation by selecting the “Download Package” link to the right of the agent installation you created.Follow the same steps in Step 2 to create the subfolders within the Agent Downloads folder.In my example, I am going to create 3 Customers, similar to the naming used to create the Agent Install Packages in the first step. It also allows you to share a specific folder with each customer.
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While there are several options you can follow, this allows you to identify which folder a customer needs to use in order to avoid confusion. Create sub-folders within the Agent Downloads folder per customer.Create a Folder in OneDrive by clicking on the “New” button, selecting “Folder” and name it anything that you would like.Leverage an online folder like OneDrive, Gsuite, or something similar your organization uses for sharing files. This will make the next step easier and allow you to have specific agent installs per customer. We also recommend that you name each installation package created in a manner that relates them to your customer.Choose an existing group from the drop-down that is associated with your customer. We recommend that you create an agent installer for each customer.Create your Agent Procedure based on the process in the help file at this link.